Server / Waitress Wanted

Server/Waitress

We are seeking a passionate waiter/waitress driven by the desire to satisfy customers. He/she will be responsible for serving guests in a friendly, timely, and efficient manner. The ideal candidate must have a minimum of 2 years’ experience as a Service Staff in the Hospitality Industry.

Duties and Responsibilities

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.
• Issuing receipts, accepting payments, returning the change. 
• Performing basic cleaning tasks as needed or directed by supervisor. 
• Filling in for absent staff as needed
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, wet, dry etc.
• Communicate to the guest and provide assistance with their queries.
• Co – ordinate with the barperson, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
• Serve food and beverage to the guest as per the course of order.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to guest with any additional request.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, replenishing utensils, refilling glasses. 
• Properly open and pour drinks at the tableside. 
• Adhere to grooming and appearance standards consistently. 
• Understands and can communicate products and services available at the restaurant.
• Must have some familiarity with basic cooking skills.
• Assist barpersons with stocking and maintaining the restaurant par stock levels and side station.
• Help in other areas of the restaurant such cleaning and organizing serving areas.

Knowledge, Skills and Abilities

• Ability to lift, carry, deliver and serve from trays throughout an entire shift
• Ability to balance serving tray on one hand while distributing orders to customers with the other
• Ability to carry and set up folding table to support particularly heavy orders
• Ability to stand and walk continually throughout an eight hour shift or more
• Ability to bend, stoop and reach while carrying serving trays.
• Visual acuity to see restaurant menus, take customer orders, review customer bills and smoothly navigate the restaurant area, kitchen and other facility areas
• Ability to operate the point of sale register system
• Ability to communicate in an appropriate, professional manner with customers and other employees
• Ability to read, comprehend and follow menus and instructions.
• Knowledge of culinary terminology
• Previous food service experience
• Formal training through a hospitality of culinary program/college/university.
• Ability to work with flexibility in a continuous schedule of day, nights, holidays, and weekends
• Any other skills and knowledge where possible.